How can we help you?

    The event I bought/sold a ticket for is canceled, what happens now?

    Whenever an event is canceled, we are always dependent on what decision the ticket provider/organizer will take on how to solve the issue for the original buyers of the ticket (in the case of TicketSwap the sellers).

    We will always follow the decision of the ticket provider/organizer and will help arrange the same solution for the buyers on TicketSwap.

    Regular sale (not SecureSwap)

    As soon as the ticket provider/organizer has indicated that they will refund the original buyers, we will reach out to the sellers and ask them to refund the amount they have received from TicketSwap to the buyers via our platform.

    Please take into account that it can take up to several weeks before the seller can refund the ticket, as ticket providers/organizers often take 3-4 weeks before refunding the original buyers.

    We will always chase the seller multiple times to pay back the refund. If they refuse to, they will be banned from the TicketSwap platform and you as a buyer would be able to file a police report against the seller. Unfortunately, TicketSwap will not be able to compensate for the financial loss.

    SecureSwap
    Whenever you bought a ticket with SecureSwap, there is no need for us to get the money back from the buyer as we are able to settle the possible refund with the organizer ourselves.

    As soon as the organizer has indicated that the buyers will be refunded, we will inform the buyers on our platform about their refunds and the refund amount via email.

     

    More than 4,100,000 happy users from over 20 different countries!

    Maxime

    trop de gens utilise des macro impossible d'avoir le temps d'acheter les billets

    sil

    top binnen half uurtje weg de tickets...goed geregeld

    Dwayne

    Eerste kennismaking met ticketswap en direct tickets gekocht :) uiterst tevreden!!!

    Kevin

    Reliable and effective customer service!

    Kevin

    Reliable and nice customer service.

    Jorg

    ik wil een kaartje voor duikboot

    Stuart

    wasn't 100% sure I would get in with it being in someone else's name but it all panned out fine

    Michael

    Dit ging heel makkelijk en snel.....

    Willy

    Fijne app, duidelijk, snel en vooral veilig om ticket te kopen of te verkopen

    Jitka

    Thanks too tickeswap and taking such a good care of their custumers.

    Laura

    Ticket worked without any trouble, thanks!

    Sophia

    Easy reliable no fuss no issues... we’ll be using site again

    Carine

    je voudrais les 2 places mon gsm vas pas j'ai mail facebook j'ai connection

    Ben

    Wet easy and ticket price similar to original price

    Yara

    Kon het niet openen op het event zelf.

    Pierluca

    It’s the first time I bought a ticket, it worked perfectly.

    Killian

    super had ze super snel verkocht

    Irene

    Top! Voor ik wist zijn mijn kaartjes verkocht en is iemand anders er blij mee.

    Rob

    ik ben telkens net te laat ......... krijg de melding en de tickets zijn al weg... Balen

    ChAn

    Superduper. Ticket sold quickly and efficiently. Easy to use and legit.

    Maxime

    trop de gens utilise des macro impossible d'avoir le temps d'acheter les billets

    sil

    top binnen half uurtje weg de tickets...goed geregeld

    Dwayne

    Eerste kennismaking met ticketswap en direct tickets gekocht :) uiterst tevreden!!!

    Kevin

    Reliable and effective customer service!

    Kevin

    Reliable and nice customer service.

    Jorg

    ik wil een kaartje voor duikboot

    Stuart

    wasn't 100% sure I would get in with it being in someone else's name but it all panned out fine

    Michael

    Dit ging heel makkelijk en snel.....

    Willy

    Fijne app, duidelijk, snel en vooral veilig om ticket te kopen of te verkopen

    Jitka

    Thanks too tickeswap and taking such a good care of their custumers.

    Laura

    Ticket worked without any trouble, thanks!

    Sophia

    Easy reliable no fuss no issues... we’ll be using site again

    Carine

    je voudrais les 2 places mon gsm vas pas j'ai mail facebook j'ai connection

    Ben

    Wet easy and ticket price similar to original price

    Yara

    Kon het niet openen op het event zelf.

    Pierluca

    It’s the first time I bought a ticket, it worked perfectly.

    Killian

    super had ze super snel verkocht

    Irene

    Top! Voor ik wist zijn mijn kaartjes verkocht en is iemand anders er blij mee.

    Rob

    ik ben telkens net te laat ......... krijg de melding en de tickets zijn al weg... Balen

    ChAn

    Superduper. Ticket sold quickly and efficiently. Easy to use and legit.

    Maxime

    trop de gens utilise des macro impossible d'avoir le temps d'acheter les billets

    sil

    top binnen half uurtje weg de tickets...goed geregeld

    Dwayne

    Eerste kennismaking met ticketswap en direct tickets gekocht :) uiterst tevreden!!!

    Kevin

    Reliable and effective customer service!

    Kevin

    Reliable and nice customer service.

    Jorg

    ik wil een kaartje voor duikboot

    Stuart

    wasn't 100% sure I would get in with it being in someone else's name but it all panned out fine

    Michael

    Dit ging heel makkelijk en snel.....

    Willy

    Fijne app, duidelijk, snel en vooral veilig om ticket te kopen of te verkopen

    Jitka

    Thanks too tickeswap and taking such a good care of their custumers.

    Laura

    Ticket worked without any trouble, thanks!

    Sophia

    Easy reliable no fuss no issues... we’ll be using site again

    Carine

    je voudrais les 2 places mon gsm vas pas j'ai mail facebook j'ai connection

    Ben

    Wet easy and ticket price similar to original price

    Yara

    Kon het niet openen op het event zelf.

    Pierluca

    It’s the first time I bought a ticket, it worked perfectly.

    Killian

    super had ze super snel verkocht

    Irene

    Top! Voor ik wist zijn mijn kaartjes verkocht en is iemand anders er blij mee.

    Rob

    ik ben telkens net te laat ......... krijg de melding en de tickets zijn al weg... Balen

    ChAn

    Superduper. Ticket sold quickly and efficiently. Easy to use and legit.